The quality approach applied to mobility

Diagram of two stars, an arrow toward three stars

Concept

Quality approaches are continuous improvement process. The best known is the ISO 9001 standard mainly deployed in the private sector. BYPAD, ISEMOA and ADVANCE approaches were born from the desire to adapt it to public mobility policies within the framework of European projects. They are based on the participation of stakeholders to agree on a shared diagnosis and then on the definition of a pre-action plan.

Experiences

Benoît is certified ISEMOA auditor (2011), BYPAD auditor (2012) and ADVANCE auditor (2014). In 2013, he trained French auditor as the French speaking partner of the European project ISEMOA. In 2022, he translated BYPAD questionnaires from English into French and Spanish.
ISEMOA quality approach and the 5 essential components of any public policies of continuous improvement.
 Diagram of a circle divided into 5 circular steps, with the description of each step
ISEMOA Auditor's Certificate of Accessibility Policy for Sustainable Mobility (FGM AMOR, 2011)
 ISEMOA Auditor's Certificate of Accessibility Policy for Sustainable Mobility (FGM AMOR, 2011)
BYPAD Auditor's certificate of Cycling Policy (FGM AMOR, 2012)
 BYPAD Auditor's certificate of Cycling Policy (FGM AMOR, 2012)
ADVANCE Auditor's Certificate in Urban Mobility Policy (CEREMA, 2014)
 ADVANCE Auditor's Certificate in Urban Mobility Policy (CEREMA, 2014)
BYPAD quality approach toward a more cycling-friendly policy
 BYPAD quality approach toward a more cycling-friendly policy